IN 2001, WE CHANGED I.T. SERVICES. NOW WE'RE DOING IT AGAIN.
The concept was simple: Get IT out of the server closet and into the business. When IT doesn’t sit outside the rest of the organization as a separate department, insulated from the reality of the business, IT and the business are better. When IT participates as a partner across the organization, IT can develop the context necessary to solve the RIGHT problems.